Jobs

Department: User Experience Group
Reports to: Managing Director / Director of User Experience Group

Fry Inc., an e-Commerce leader, is seeking 2 Senior Data Analysts for immediate openings in our suburban Chicago or Ann Arbor, Michigan locations.

Fry is an Equal Opportunity Employer. Equal as in we all have a chance to be brilliant, and we all have a chance to rinse out our own coffee mugs. We prefer working with folks who will do both on a regular basis. Opportunity as in you can make your voice heard. You can learn. You can teach. And the most amazing things happen when you do all three. Most companies put the equal opportunity blurb in fine print at the bottom of an ad because of the law. We boldly state it at the top because we wouldn't be who we are without a belief in the infinite potential of our employees.

In addition to providing opportunity, we provide some pretty tangible compensation for your brains and brawn. Competitive salaries, great benefits including medical/dental/vision, 401(k) to name a few. Which is not to mention a casual yet dynamic work environment, high-profile projects, cutting-edge technologies, and a chance to work with people who are just as smart and passionate as you are.

SUMMARY
Analytics, Trending, & Benchmarking | KPI Definition | Reporting Implementation & Support

Fry takes an integrated approach to Web analytics. Web analysts assist and foster Fry design teams' perpetual curiosity as to what might work best for our clients' customers. Our Web analysts work with available data such as log files and reports to analyze, identify, and help solve problems or enhance aspects that are working well on our clients' Web sites.

This position will focus on both reporting service implementations as well as Web analytics (e.g., marketing, merchandising, and customer usage behaviors). Additionally, the Web Analyst will require an understanding of Web strategy and design as well as competitive and consumer research principles.

ESSENTIAL RESPONSIBILITIES

• Lead reporting service (e.g., WebTrends, Omniture, Coremetrics, etc.) definition and implementations as well as provide on-going reporting service support
• Work closely with project teams to understand clients' business models, channel efforts, marketing programs, business goals, and key measurements
• Assist clients in defining measurement strategy, vision, and on-going process to support their business objectives and improve their decision making
• Provide insight and actionable recommendations for improving our clients' customer experience, marketing, merchandising, and content
• Develop and conduct training on Web analytics and reporting service tool with clients
• Share findings and best practices with team and company
• Provide thought leadership in Web analytics and research; areas of focus include: customer insight, benchmarking, and industry updates
• Extend client relationships

• Passion for data and degree work in Business, Marketing, Statistics, Psychology, HCI, Mathematics, or related area strongly preferred
• Thorough understanding of online analytics metrics, terminology, and leading analytics tools such as WebTrends, Omniture, WebSide Story, and/or Coremetrics
• Proficient in using Excel to analyze, manipulate, and interpret data
• Detail-oriented with excellent analysis skills; able to dig into data, perform analysis, and ensure accuracy
• Very strong written, oral communication, and presentation skills (e.g., written and oral) up to the senior VP level
• Strong knowledge of site design and usability principles, issues, and techniques as well as good understanding of statistical analysis techniques
• 3+ years of related experience in any of the following areas: ecommerce metric analysis; reporting service/software support; and/or retail, consumer package goods, and/or manufacturing industry experience
• Demonstrated history of successfully working with cross-functional teams in a collaborative, dynamic environment

• Able to take ownership of tasks and drive them through to completion
• Commited to learning
• Excellent problem solving skills
• Positive and constructive
• Sense of humor
• Curious to the core

Contact:
Deb Waldman, dwaldman@fry.com.