Jobs
From: John Deere
Date: 18 Dec 2003
Subject: Raleigh, NC: Customer Data Analyst at John Deere
The John Deere Commercial & Consumer Equipment Division has an opening for a Customer Data Analyst.
This position is located in the Raleigh, North Carolina area.
When applying for this position you must apply on line at www.johndeerecareers.com. Please refer to job code 05MKT-0360K03.
JOB RESPONSIBILITIES:
- Interact with marketing personnel to understand business objectives, perform statistical and other data analysis, interpret analysis results, and present actionable marketing recommendations verbally and through notes, reports, and documents to help direct consumer marketing strategies and campaigns.
- Project management of engagements with marketing clients.
- Intake, and interactive refinement of scope and impact, of requests for information and knowledge.
- Query, manipulate, and examine customer and related data, and help others to do the same, using Business Objects, Access, and Excel.
- Explore and analyze customer and related data using SAS Enterprise Miner.
- Create processes for software tool utilization.
- Explore, expand and improve the capabilities of tools and processes.
- Resident expert for SAS Enterprise Miner - train, support, and enable selected marketing personnel in tool use.
- Help manage data, hardware, and software support issues and problems.
The successful candidate for the Customer Data Analyst position will
be expected to get up to speed quickly on all background information
and activities to-date, as well as on the SAS Enterprise Miner
implementation project and the Customer Information Clearinghouse
implementation project, and rapidly become an active and contributing
participant on these projects. The Customer Data Analyst will learn
deeply about the current data situation and future data plans within
the Customer Knowledge Center and will learn about the functionality
and administration of SAS Enterprise Miner and Business Objects,
including detailed basic and advanced training on these tools.
REQUIRED QUALIFICATIONS:
- M.S. or Ph.D. in Statistics, Mathematics, Quantitative Analysis, Decision Sciences, or related field.
- Business experience and proficiency in exploring and analyzing customer and related data for consumer marketing purposes, interpreting results, and articulating marketing recommendations based on analysis results (2+ years).
- Business experience and proficiency in using statistical and other analysis methods such as lifetime value, profiling, sampling, regression, decision trees, neural networks, predictive modeling, segmentation, and clustering (2+ years).
- Business experience and proficiency with SAS Enterprise Miner or similar tool (2+ years).
- Business experience and proficiency with Business Objects or similar tool (2+ years).
- Experience and proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer.
- Approximately 10% travel.
DESIRED QUALIFICATIONS:
- Strong communication (oral & written), interpersonal, and organizational skills and experience.
- Strong analytical thinking skills.
- Intellectual curiosity/Ability to discover, understand, and integrate multiple data sources.
- Ability to transform data into useful information, knowledge, and insight.
- Ability to work effectively within a team structure, including sharing of knowledge and communication of ideas.
- Ability to act independently and self-direct projects.
- Attention to detail and accuracy, as well as big picture thinking.
- Ability to organize, translate, and present complex information in an understandable manner.
- Functional knowledge of Customer Acquisition, Loyalty, and Retention processes.
- Documentation skills & experience.
- Experience and proficiency manipulating data with Microsoft Access.
- Experience and proficiency manipulating data with Microsoft Excel.
Please apply online at www.johndeerecareers.com and refer to job code 05MKT-0360K03.
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