Briefs

Customer Analysis Veteran Leverages International Experience in Number Portability to Help US Carriers Predict and Save High Risk Customers

BOSTON, Mass. � November 18, 2003 � Quadstone, the leading provider of customer analysis software for agile business, today introduced its WNP (Wireless Number Portability) offering to help providers predict, and put in place save offers for those customers most likely to churn as a result of the new U.S. wireless local number portability regulation effective, November 24, 2003. Drawing on its unparalleled experience with leading European wireless providers such as T-Mobile, Telenor and Vodafone, Quadstone is strongly positioned to help U.S. providers quickly identify customers most at-risk, and effectively implement solutions for retaining those customers. Quadstone's WNP offering is unique in equipping analysts and business managers with the tools to collaborate and go beyond simply predicting which customers are likely to churn, to understanding why those customers might switch services, as well as identifying which customers are most likely to respond to a save offer.

See www.quadstone.com